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Trust and Safety

 

At Dober Games, we take the trust and safety of our users seriously. On this page you can find information regarding:

How We Keep Your Account Safe

Information:

We utilize the same SSL encryption system used for bank transactions across the world. Our certificates and server security measures are always up to date to ensure the information you exchange with Dober is kept private and confidential. To better understand how we handle your information, please visit our Privacy Policy.

Additionally, we take several in-house security measures to ensure the handling of your information is done in the most secure manner possible with strict access controls and security background checks for all of our employees.

Funds:

In compliance with regulation, we maintain the contest funds and operating funds separately. In this manner, we always have player balances on hand for fast and secure withdrawals. If you want to know more about how we handle customer funds, please check out our Dober terms and conditions.

Tips To Protect Your Account

While we take every measure possible to protect your account, following a few basic tips will greatly increase your account security.

  • Use unique passwords for different sites.
  • Do not share your passwords with anyone.
  • If you share a computer with family or friends, do not enable autosave password option.
  • Use parental controls if minors under the age of 18 could possibly access the computer you use to house your account or store your passwords.
  • Avoid using common names, places and words in your passwords. The following are examples of unsecure passwords:
    • 123456
    • Your Name
    • password

If you believe your account has been compromised, contact our support to get the issue resolved immediately.

Understanding The Rules

It is important that players fully read and understand our Rules and Scoring. As a reminder, we will highlight that:

  • Upon contest entry and confirmation, contests are locked

    Upon completing the entry and confirmation into a contest, no refunds, changes or edits may be made. It does not matter if a game has not started or if the players haven’t played, all contests are final upon entry.

  • Different contests have different rules

    Each contest will always display a fixed cost to enter and a fixed prize for that contest. However, the way the contest works will vary by game type. For example, our Quick Play and Pick ‘Em contests are based on creating competitions related to two or more player performances. Our Over/Under contests are based on players going above or below a set performance. Each game type will have its own scoring rules. Please read these carefully to fully understand the way each contest will work.

  • Taxation for winners

    Players who win $600 or more within a calendar year are required to assist Dober Games in tax-reporting responsibilities. We require that players provide information so we can file 1099-MISC forms. For each form, we submit one copy to the player and one to the IRS. The paying of City/County, State and Federal taxes on any winnings, as well as the payment of any penalties, fees and interest from unreported winnings, is the sole responsibility of the customer.

Responsible Play Policy

At Dober, we want all our users to enjoy our contests within individually set budgets. To ensure a positive user experience, Dober provides a number of options to empower customers and their budgets.

  • Deposit Limit Increase

    Dober limits the total deposit amount that can be made in a calendar month per customer to $1,000. Higher limits can be obtained by contacting Dober. Customers who require higher limits will need to fill out certain forms for Dober to evaluate customer eligibility. The criteria shall include: asset assessment, minimum withdrawal verification and other factors. Limit increases are at the sole discretion of Dober.

  • Self-Imposed Contest Limits

    Customers can request limits be placed on several aspects of contest participation. These can include:

    • Maximum Deposit Amount – Customers can limit the total maximum deposit amount allowed in a given period. Customers can also establish a maximum single deposit value so that no deposit is allowed exceeding a certain dollar amount.
    • Contest Entry –With this option, customers can establish a maximum number of contests that can be entered in a given timeframe.
    • Maximum Contest Entry Fee – With this option, customers can limit participation in contests with an entry fee exceeding a specific dollar value. Additionally, customers can limit the total amount spent on entry fees in a specified time period.

    The above restrictions can be placed on a daily, weekly, monthly or yearly basis.

  • Self-Exclusion

    Customers who wish to temporarily disable their account can do so for any reason via our self-exclusion form. This form allows users to choose a self-exclusion period ranging from one (1) month up to 12 months. During this time period, the customer will be unable to log in. Additionally, self-excluded players will be removed from all marketing communication for the period of self-exclusion. Any open contests will remain active during self-exclusion. Upon completion of all open plays during the self-exclusion time, any pending winnings will be credited to player balance. Customers can request payment of such balance via customer support.

    Customers can also contact our support to request permanent self-exclusion and account closure. Open contests will remain active after the account has been closed. Upon completion of all open plays, any pending winnings will be sent to the customer.

Responsible Play Help

If you think you, or someone you know, might have a problem playing contests then we suggest you obtain support and advice from an organization dedicated to helping in such situations. A great place to start would be to contact the National Council for Problem Gaming (NCPG). The NCPG offers a toll-free, confidential hotline at 1-800-522-4700, or you can contact them via chat here.

For customers in the United Kingdom, an organization called GambleAware exists. They also offer a confidential hotline at 0845 6000 133. You can visit their website at GambleAware.org.uk.

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