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Virginia

Careers

 

We Are Amazing Because Our People Are Amazing

Do you want to find a great place to work? Do you enjoy flexible schedules, plenty of benefits and the excitement of working at a faced-paced company where you can make a difference? Then you might want to look at the open positions we have below.

At Dober Games we believe we can only be as good as the people who work here. That is why we provide some of the best benefits in the industry.

Discover the advantages of working for a company that "gets it." At every step of the way we work with lean startup principals to go from concept to testing in the shortest time cycle possible. Dozens of people are already enjoying the benefits of being part of our team, and you can too!

We have several available positions, and new ones opening each day. Send your cover letter and CV to our human resources manager, Robert Goldstein, at [email protected]

Cyber Security Sr. Manager

Responsibilities:

Develop and maintain internal and external relationships critical to supporting Cyber Security Incident Response (CSIR) activities.

Advise the CISO as a subject matter expert on Cyber Security Incident Response.

Act as the CISO’s delegate to the Risk office and Crisis Management (CM) organization. Lead coordination and communication efforts with the Risk office and CM organization during incident responses.

Develop and maintain incident response strategy and the ITS Cyber Security Incident Response (CSIR) Plan.

Develop and deliver table-top exercises under the CISO. Table-top exercises assess the effectiveness of cyber incident response capabilities across people, processes, and technology. Define table-top exercise objectives, roadmap, and coordinate efforts across Dober Games.

Liaise with Business Continuity, Disaster Recovery, Confidentiality Office.

Drive alignment of the CSIR activities, priorities, and objectives with other areas of Dober Games to include: strategy, governance, risk and compliance, disaster recovery and business operations.

Drive integration of increased cyber security capabilities and acquired tools into the CSIR Plan.

Provide guidance and advice to the CISO with regard to cyber security incidents, forensics, and incident response.

Act as the CSIR Lead for significant and major incidents.

Primary Qualifications:

Bachelor's degree in Computer Science, Information Protection, Computer Forensics, Information Systems Management or equivalent educational or professional experience and/or qualifications. An advanced degree, e.g. Business Administration, Information Assurance, etc., is also preferred.

A minimum of 8 years of experience is required in the following: strategy development, information security management, cyber security incident response, or computer forensics

Experience in managing crisis situations including gaining commitment from, and coordinating response activities of, cross-functional response teams

Knowledge of federal, state, local and international legislation and regulatory guidance related to cybersecurity and data protection.

Excellent written and oral communications skills including the ability to articulate and present highly technical information in an understandable manner to all levels of management and staff

Experience in eDiscovery, forensics, or incident response

Possesses a basic understanding of chain of custody and handling of digital evidence

Ability to operate effectively in a high pressure, high-tempo, dynamic environment

Preferred, but not required certifications may include: Certified Information Security Manager (CISM), Certified Information Security System Professional (CISSP), or GIAC Certified Incident Handler (GCIH), Certified Business Continuity Professional CBCP, Master Business Continuity Professional MBCP

Programmer/Analyst

JOB SUMMARY:

Requiring minimal supervision, the Programmer Analyst’s role is to develop, test, analyze and maintain current software applications in support of achievement of business requirements. Collaborates with senior programmer analyst to understand and enhance logical interfaces between related programs or processes. Defines and corrects operational difficulties encountered in existing applications. Mentors with senior programmer analyst to gain direction in extending functionality of existing applications.

REQUIRED SKILLS/EXPERIENCE:

One or more related certifications such as Microsoft A+, or Certified Scrum Developer are a plus.

Associate degree or college diploma in the field of computer programming or comparable work experience in design and developing business solutions.

2-4 years’ experience with graphical user interface design.

2-4 years’ experience in object oriented programming.

2-3 years’ experience in the utilization of the application life cycle management process.

1 year experience designing, profiling and administering relational databases.

2 years’ experience in web design and development. 1 year experience with ASP.NET is desired.

1 year experience in financial industry helpful.

Must have excellent communication and interpersonal skills.

Must be able to work independently and maintain tight schedules.

Must be able to read and speak English.

Excellent Benefits * 401K Plan * Competitive Pay * Business Casual Environment * Service-Minded Team Attitude * Positive Workplace * Exciting Growth Potential & More

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

Cisco Certified Network Associate (USC/GC Only)

Requirement:

Must have over 5 years of experience as Cisco Network Engineer

Must have experience with Cisco Unified Communications

Must have experience with Windows Server Operating Systems

Must have experience with VMware

Must have a practical level of experience implementing and administering common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, etc.

Must have experience with Data Center networking technologies

Must be CCNA and CCNP certified

Must have excellent communication skills-verbal and written

Please note this is a contract-to-hire role. US Citizen and Permanent Residents only. Contract period is 6 months.

Job Type:

Full-time

Required education:

Bachelor's

Front-End Developer

Who We Need:

We are looking for a JavaScript Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include implementing visual elements and their behaviors with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

What You'll Do

  • Develop web front-end to ensure flawless integration with back-end technology and a great user experience
  • Write in an Agile Development environment and deliver high quality code including testing/debugging in multiple browsers and platforms
  • Work with Visual and UX Designers to translate visual concepts into functional features
  • Work closely with internal development, product management and design teams
  • Perform code reviews

Skills You'll Need to Have:

  • 5 years of software development experience
  • Minimum 2 years of experience working on front-end projects
  • Strong knowledge and experience with HTML, CSS, and JavaScript
  • Ability to author clean, standards-compliant code, using them where appropriate
  • Understand principles of design, user experience, and user interface
  • Comfortable working with templates in server-side technologies and client side apps
  • Understand the principles of object-oriented development
  • Use test-driven development to guide implementation
  • Be deeply skilled at React or AngularJS
  • Experience implementing Websocket with Socket-io or SockJS.
  • Ability to navigate deep into Photoshop layers to export slices and make sprites
  • Bonus points for experience using: jQuery, mobile web, SproutCore, Sass, and other web-app frameworks
  • Experience with Agile Scrum methodologies
  • Extra bonus points for having knowledge of Ruby on Rails.

What We Offer:

  • An opportunity to do something great for yourself and the world
  • A great work environment that supports growth and development
  • Competitive compensation and benefit packages
  • 401(k) matching program
  • Open time off policy
  • Stocked kitchen with healthy (and some unhealthy) drinks, snacks, fruit and lunch options
  • A company who enjoys having fun; holiday and summer parties, annual global company off-site, sporting events and lots of other great stuff

Customer Service Agents (Inbound Only)

YOU WILL:

  • Provide exceptional customer service and problem solving by responding to all Inbound calls, Email and/or Chat
  • Assist customers with new and existing accounts, website navigation, and account billing
  • Be an active listener who can show empathy and patience in a non-scripted environment
  • Communicate information to a variety of non-technical and technical customers
  • Resolve customer inquiries
  • Work in a fast paced, high volume, changing environment
  • Learn and strives to gain new knowledge about product and service changes

YOU HAVE:

  • Stellar attendance and punctuality are a must
  • Minimum 1-year customer service experience preferred
  • Ability to receive and implement ongoing feedback / coaching
  • Exceptional customer service and interpersonal phone etiquette skills
  • Strong computer application skills
  • Strong oral/written communication skills
  • Must be results oriented
  • Motivated to be a consistent performer

BENEFITS:

Competitive Salary - plus Health/Medical, Dental and Vision Benefits

TERM OF CONTRACT:

Full-time, Part-time (some shifts may depend of availability)

Job Type:

Full-time

Required education:

High school or equivalent

Customer Care Manager

The Customer Service Manager is responsible for the daily running and management of the Customer Service Department through the effective use of resources with responsibility for training, meeting and possibly setting customer service targets as well as planning areas of improvement or development. The manager will ensure that calls are answered by staff within agreed upon time frames and in an appropriate manner. The Customer Service Manager is a liaison with people and businesses for which they provide first response. The Customer Service Manager will coordinate and motivate the staff and will also coordinate staff recruitment.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time.

  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Review and assess customer service contracts
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints and ensure all customer needs are met through timely research and follow up.
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Ensure budget requirements are met
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs
  • Interacts with and influences other departments to ensure customer’s needs are met.
  • Monitor random calls to improve quality, minimize errors and track operative performance
  • Maintain and evaluate all customer service quality documents in accordance with the quality requirements.
  • Develops criteria for successful job performance for all subordinates including developing and implementing training programs that assure all performance and quality standards are met.
  • Maintain up-to-date knowledge of the organization and the industry
  • Coach, motivate and retain the top performers
  • Serves as first line of appeal for all difficult or potentially volatile customer complaints that are not resolvable by subordinate Customer Service Representatives. Resolves difficult issues with tack and diplomacy to ensure company policies and procedures are followed and future business relationships are maintained
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the company and the customer experience
  • Various Duties as assigned

QUALIFICIATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree (BA or BS) from four-year college or university, or four years of Customer Service Management related experience and/or training, or equivalent combination of education and experience. Moderate computer literacy.Must be proficient in Word, Outlook, Excel and PowerPoint.Proven Project Management experience a plus.

LANGUAGE SKILLS:

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability effectively present information to personnel of all levels from top management, public groups, and/or boards of directors to introductory level employees.

Job Type:

Full-time

Required education:

Bachelor's

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