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Help

Safety and Security

I believe my account has been compromised, what do I do?

Please contact our support staff immediately, and we will help you to change your passwords and secure your account. Please be advised you will need to have up-to-date and accurate information for this to work.

I lost my password, now what?

Just click the lost password button that is underneath the log in area. Further instructions will be displayed to help you recover your password.

How do I keep my account secure?

We offer a two step verification process to ensure your account is secure. Please use this feature to enhance account security. Additionally, be sure to only log on to your account from trusted machines. Do not share your account details such as log in and password information with anyone. Keep your password in a secure place. Please use passwords that would be hard to guess; passwords such as password, 123456, your birthday or other such examples are not proper for security.

How does Dober keep my information secure?

We use strict procedures and processes for handling personal information to ensure maximum safety for your personal information. All sensitive data is stored and transferred via encrypted means so as to avoid viewing by unauthorized third parties.

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