Location Issues
Fixing Browser Location Issues
User location not working
Solution fo iOS:
This error message means that you need to give your phone or tablet permission to access the GPS. Below are instructions on how to do this.
1. Open your phone's 'settings' screen. Then go to 'Privacy', then 'Location Services
2. Turn on 'Location Services' if it is not on already (it is probably already on)
3. Under location services you will find a list of apps. Find your browser in this list. It is probably called 'Safari' or 'Chrome'
4. Set the Allow Location Access to 'While Using the App'
5. Switch back to your browser and reload the Dober Sign Up
6. The browser should now ask you if you want to allow this web page to access your location. Answer 'Yes'.
Note: If you previously answered 'No' to the above question then you may need to reset your phone's warnings in order to have an opportunity to change your answer to yes.
To do this, go to Settings, General, Reset Location Warnings/Reset Location, and Privacy.
Solution for Android:
This error message means that you need to give your phone or tablet permission to access the GPS. Below are instructions on how to do this.
1. Click the chrome menu button. This is a button showing three dots and is located in the upper right corner of your browser.
2. Choose 'Settings'
3. Under 'Advanced Settings' click 'Site Settings'
4. Click 'Location'
5. Turn location on if it is off.
6. Make sure dober.games is not listed in the list of 'Blocked' sites. If it is then remove it from this list.
7. Switch back to your browser and reload dober.games
8. Click the 'GPS' button on the right side of the screen
9. The browser should now ask you if you want to allow this web page to access your location. Answer 'Yes'.
The Customer Service Manager is responsible for the daily running and management of the Customer Service Department through the effective use of resources with responsibility for training, meeting and possibly setting customer service targets as well as planning areas of improvement or development. The manager will ensure that calls are answered by staff within agreed upon time frames and in an appropriate manner. The Customer Service Manager is a liaison with people and businesses for which they provide first response. The Customer Service Manager will coordinate and motivate the staff and will also coordinate staff recruitment.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time.
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints and ensure all customer needs are met through timely research and follow up.
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
- Interacts with and influences other departments to ensure customer’s needs are met.
- Monitor random calls to improve quality, minimize errors and track operative performance
- Maintain and evaluate all customer service quality documents in accordance with the quality requirements.
- Develops criteria for successful job performance for all subordinates including developing and implementing training programs that assure all performance and quality standards are met.
- Maintain up-to-date knowledge of the organization and the industry
- Coach, motivate and retain the top performers
- Serves as first line of appeal for all difficult or potentially volatile customer complaints that are not resolvable by subordinate Customer Service Representatives. Resolves difficult issues with tack and diplomacy to ensure company policies and procedures are followed and future business relationships are maintained
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the company and the customer experience
- Various Duties as assigned
QUALIFICIATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree (BA or BS) from four-year college or university, or four years of Customer Service Management related experience and/or training, or equivalent combination of education and experience. Moderate computer literacy.Must be proficient in Word, Outlook, Excel and PowerPoint.Proven Project Management experience a plus.
LANGUAGE SKILLS:
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conforms to prescribed style and format. Ability effectively present information to personnel of all levels from top management, public groups, and/or boards of directors to introductory level employees.
Job Type:
Full-time
Required education:
Bachelor's
